TERMS AND CONDITIONS OF RENTAL AND SALE OF PRODUCTS AND SERVICES TENTOURAGE SAS - MAY 2022
I. GENERAL CONDITIONS OF SERVICE
A. General and Glossary
These general terms and conditions of service apply to all orders for hire, sale, maintenance andsupport placed with Tentourage (hereinafter referred to as the “service provider”) by the client(hereinafter referred to as the “client”). All orders imply the client’s full and unreserved acceptanceof these terms and conditions, which govern the client’s relationship with Tentourage and prevailover any other document, unless otherwise stated
- Equipment: Stage and audience covers, stage and event equipment
- Users: Users of the equipment rented by the service provider to the client: spectators,volunteers, guests, other event providers, etc. (non-exhaustive list)
- Assembly: Period of installation of the equipment requested
- Dismantling: Period of dismantling of the equipment requested
- Period of service: Period which includes the period of intervention by the service provider aswell as the period of use by the client.
- Intervention period: Period of assembly and disassembly involving the service providerand/or his subcontractors.
- Period of use: Period of actual use of the equipment by the client between the end ofassembly and the beginning of dismantling.
- Service: type of service (sale, rental or project support, maintenance, etc.)
B. Intellectual property
All documents (financial: invoice, quotation, contract – technical: plans, studies, quotations -artistic: photos, drawings, videos…) produced by our services are the exclusive property ofTentourage, which is the sole owner of the intellectual property rights (copyright and industrialproperty) on these documents.Our clients undertake not to disclose and/or alter these documents in order to keep our company’sintellectual property rights intact.
C. Order
The client shall place an order with the service provider in writing: by e-mail, post, online information form on the website www.tentourage.com, contact form on any other platform that puts service providers in contact with clients (non-exhaustive list: mariages.net, matrimonio.com, etc.).The order is taken into account upon receipt by the service provider of the quantity and type of equipment required, the location(s) where the service is to be provided, the desired dates of the service (i.e. date of delivery and/or assembly, dismantling and return), the dates on which the equipment is to be used by the client as well as the client’s complete invoicing details.
(A) – Technical visit – Depending on the technical information provided (plans, photos, floor surveys) as defined in article D.1 (Standard installation conditions), a technical visit prior todrawing up the quote may be proposed or imposed on the client by the service provider. This visit isintended to determine all the conditions of intervention that do not comply with the generalframework described in Article D.1. However, this preventive visit cannot guarantee 100% of theadditional costs linked to an installation (additional material and/or labour costs). Indeed, certaintechnical elements, such as the quality of the soil, may not have been detected by the serviceprovider during the study. In this case, the service provider undertakes to inform the clientimmediately of the possible operational, logistical and financial consequences. In this case, theservice provider will propose an amicable solution to the client.The technical visit service is added to the quote and invoiced to the client according to thefollowing conditions.The calculation of the related costs will be as follows: 1 € HT / km (total distance of the outwardand return journey from the head office in Cholonge (38220) for France and from Turin (10100) forItaly.Finally, in the event that there are no constraints during assembly, the cost of the technical visit maybe subject to a discount defined in the estimate.If the customer refuses the prior technical visit, any unexpected event or additional handling, whichcould have been anticipated and envisaged on this occasion, will result in the invoicing of additionalcosts at the customer’s expense.
(B) – Quotation – The order is then contractualised by the drafting of a quotation for the client,which includes all the above information. This is only considered definitive once it has been signed,accompanied by the words “good for agreement” and the effective transfer of the deposit specifiedin the quote.
(C) – Invoicing – The invoice is issued and sent to the client for payment at the end of the service,i.e. once the material has been collected and/or sent and/or delivered and/or dismantled and/orreturned and/or checked. Unless otherwise specified in writing (e-mail or post dated and signed), ifno complaint is made by the client within 7 calendar days of the date the invoice is sent by e-mail, itis deemed to have been accepted. Payment of the invoice must be completed by the due date of theinvoice at the latest.
Cancellation of an order by the client is possible but depends on the type of service requested. These are defined in the specific conditions in Article II. A, B or C. Nevertheless, all of the following non-exhaustive costs: transport (plane, train, bus tickets, car rental, etc.), accommodation (hotel reservation, airbnb, etc.), visa, customs fees, hiring fees, invoicing of subcontractors, etc. paid by the service provider before the service and which cannot be cancelled or reimbursed, shall be due in full by the client
The Contractor reserves the right to refuse the order and thus, if necessary, the delivery and assembly of the goods concerned, if a customer places an order without having paid for the previous order(s).
Failure to pay the invoice, in accordance with the conditions specified in ART 1.2, shall automatically entail the application of late payment penalties corresponding to the ECB’s key rate plus 10 points and a fixed indemnity for collection costs of €40. In the event of remittance to our legal department, a penalty clause of 10% shall be applied to the amount of the invoice with a minimum of €70 excluding VAT.
(A) – Delivery times -Delivery times are contractually agreed and detailed in each quotation (as specified in article B.1). In the event of an order including additional production to the existing stock, this may be subject to additional delays related to the transport (sea, air, road or rail) of the goods. Whatever the reasons for a possible delay in delivery, the contractor is not obliged to apply any discount whatsoever.
(B) – Accessibility -The client confirms, by accepting these general rental conditions, that the unloading and assembly sites are accessible to commercial vehicles and/or heavy goods vehicles and undertakes to inform the supplier of any impossibility or difficulty in carrying out the delivery under the conditions mentioned above. In the event that access to the place of unloading and assembly is not possible, the service provider reserves the right to invoice the reservation deposits validated at the time of signing the quote and to retain them if they have already been paid by the client. If assembly is possible but requires special arrangements for unloading and transport to the assembly site, the service provider reserves the right to request the assistance of the hirer and/or to invoice any additional handling costs.(C) – Unloading, installation and return of equipment -In the case of the rental of the following non-exhaustive list of equipment: battery-operated sound and light equipment, furniture, tables, tablecloths, chairs, crockery, table-tennis stands, small decorations, heating equipment, etc., it is understood that the service provider is responsible for the delivery and unloading of the equipment at the place of installation. For this purpose, the service provider and the client define together a reception and collection area for the equipment.
An installation service based on a plan may be requested by the client and, as such, added to the quote for validation. If this service is requested on the same day as the delivery, it will be subject to acceptance by the service provider and invoiced to the client with a 30% surcharge.
D. Assembly and dismantling
The inventory of the equipment is mandatory or exempt depending on the type of service.
The service provider reserves the right to refuse or postpone the installation of the equipment if the weather conditions involve a risk to its personnel and equipment. The service provider may also refuse to hold the event, even if the installation is possible, if the weather conditions forecast for the day of the event present any danger to the equipment or to the participants. As a reminder, article CTS 7 §1 of the Order of 25 June 1980 approving the general provisions of the safety regulations against the risks of fire and panic in establishments open to the public (ERP): All establishments must be designed and installed so as to remain stable under the simultaneous effects of a normal wind (in the sense of the NV 1965 rules) corresponding to a basic dynamic pressure of 0.47 KN/m²and a snow surcharge of 0.1 KN/m² in horizontal projection.
(A) – Wind resistance Wind resistance – The service provider nevertheless advises the client to consider the same safety measures for his public from 70 km/h of wind. If an episode of violent wind should nevertheless occur once the material has been erected, the client undertakes to inform the service provider and to check the tension of the pulling ropes. If necessary, the Client shall then re-tension the hauling ropes and storm straps in accordance with the procedure given by the Provider in Article II-D-1-c.
(B) – Snow overload – The service provider nevertheless advises the client to consider the same safety measures for his public when the snow overload is reduced by half (5 kg/m² or 2 cm). If an episode of snow should nevertheless occur once the equipment has been set up, the client undertakes to keep the supplier informed and to take all measures to avoid the accumulation of snow beyond the permitted threshold to avoid any risk of collapse: removal of the snow by all means, continuous heating (fan heating) of the inside of the canvas as soon as the snowfall is announced to melt it.
In the event of non-compliance with these instructions on the part of the client, the serviceprovider’s liability can in no way be called into question, and all costs related to a claim will beborne by the client.
(A) – Regulations / Employment – the service provider undertakes to employ its teams in accordance with the collective agreement for technical companies serving the creation and event.
(B) – Staff catering and accommodation
- Classic service – The client undertakes to pay for the accommodation and catering costs of our technicians from the day before the installation until the end of the dismantling near the production site. The catering consists of 2 meals per technician per day worked and is composed of at least one starter and one hot dish. If the client is unable to provide accommodation and/or catering and unless a special arrangement is made between the service provider and the client, a per-diem rate will be applied and invoiced at the level of the flat-rate professional expense allowances in force (2022 scale: up to €19.40 (incl. VAT)per technician and per meal and €51.60 (incl. VAT) per technician and per night).
- Additional costs and scope of intervention – Beyond a distance of 150 km one way or 1h45travel time between the service provider’s place of storage and the place of service, the accommodation costs, as specified above, are due.
In the event of a shortage or a specific order placed by the customer (from the catalogue or made to measure), the supplier may use a subcontractor to provide the entire service. All material for an order involving a subcontracted service follows the procedure mentioned in Article B according to the availability of the material. All services performed by subcontractors are invoiced directly by the supplier, unless otherwise stated in the specific conditions. Any out-of-catalogue and out-of-brochure material may involve external invoicing or surcharging, as well as coordination and consulting services by the supplier
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E. Cases of force majeure
The service provider undertakes to carry out the service ordered except in the event of force majeure as described in Article 1218 of the Civil Code. This is defined by the non-exhaustive list of unforeseeable events beyond the control of the parties making it impossible to provide the service: climatic disasters (violent winds, snowfall, torrential rain, etc.), attacks, pandemics and epidemics, armed conflicts, civil war, leading to administrative restrictions and/or cancellations.
In the event of force majeure or if an unforeseeable event occurs that extraordinarily, substantially and suddenly changes the circumstances of the performance of the service, the parties shall not be liable for the non-performance or delay in the performance of this contract. The parties undertake to notify each other immediately of the occurrence of any event of force majeure. The parties shall jointly assess the consequences of this event in good faith within a maximum of 72 hours. For the duration and to the extent of its impact, force majeure shall suspend the service. As soon as the unforeseeable event ceases, the party prevented from doing so shall inform the other.If the consequences of the above-mentioned force majeure event persist for more than 60consecutive days, each party is entitled to notify the other party in writing of the termination of the service. Such termination shall be deemed to be a cancellation and shall be subject to the cancellation conditions specific to the type of service
F. Responsibilities and compliance with standards
(A) – Compliance with regulations -The client undertakes to comply with the legal frame workand regulations relating to the project for which the service is being provided (reception of the public, urban planning, etc.) in order not to endanger the equipment and the service provider’s teams or the users of the equipment. In the case of a service outside France, the client must ensure that the legal framework and regulations in force in his country are respected. It is therefore the client’s responsibility to carry out all the necessary steps for authorisation of the assembly (in particular the request for authorisation for installation of marquees, tents and CTS structures). The service provider may provide administrative support to advise and assist the client in carrying out the said procedures and, as such, may be added to the quote for validation. The service provider cannot, moreover, be held responsible for the impossibility of the installation or the cancellation of the service caused by the non-compliance of the authorisation procedures for installation. It will therefore be entitled to retain the advance payments made and to request the balance of the service.
(B) – Damage and management of users -In the event of damage caused by poor management of the public or inappropriate and/or unadvised use of the equipment by the client or a third party, the client alone shall be liable.
(A) – Administrative obligations – The service provider shall make available to the client, upon simple oral or written request, all the information and documents necessary for the proper performance of the service (extracts from the safety register of the assembled establishments, fireproofing treatment reports, certificate of proper assembly, etc.).
(B) – Validity of assembly -The service provider is the only one able to decide on the viability of an assembly according to the conditions of execution specified in article C (assembly and dismantling). He may refuse to install the material if this represents a risk for the users of the product as well as for his teams.
(A) – Identification of underground networks – If the installation or removal of equipment leads to damage to underground networks not previously declared by the client (pipes, water supply, gas, electricity or other), the service provider cannot be held responsible under any circumstances and the costs of repair will be borne by the client. To this end, the client undertakes to mark and identify the networks on the ground. In the event that the networks are not marked or approved by the client, the service provider may refuse or postpone the installation of the equipment.
(B) – Construction site area -The loading/unloading and installation/disinstallation areas are construction site areas forbidden to the public. In the context of a service, the perimeter of the service delimited by the service provider and the client is considered to be a worksite zone during this intervention. The presence of any person other than the service provider’s team is forbidden except in the event of direct request by one of the site managers. In the event of an accident/incident involving a person who is not part of the service provider’s team and whose presence has not been requested by the service provider, the client may be held responsible. If necessary, the client undertakes to take all necessary administrative and material steps to secure the site area (request for use of the public highway, request for installation of structures).
(C) – Discharge of liability -In the event of damage caused by misuse, deterioration or modification of the installation of the service provider’s equipment, the latter is discharged of all liability.
(D) – Liability of a subcontractor – In the context of a subcontract, the subcontractor is considered a subordinate of the service provider. Therefore, in the event of damage caused by the subcontractor, the contractor may be held liable.
(E) – Set-up of third-party equipment – In the case of a set-up service carried out with equipment belonging to the client and not coming from the service provider’s stock, the latter can in no way be held responsible, in the event of an accident, if the equipment supplied by the client does not comply with the assembly recommendations in accordance with the CTS-ERP regulations concerning the reception of the public and/or if the client does not have a valid safety register for his own equipment.
G. Insurance
All the service provider’s interventions must be covered by one or more insurance contracts specific to the type of service. See details of the specific conditions (Part II and III).
H. European Data Protection Regulation
In accordance with the French Data Protection Act of 6 January 1978, as amended, and Articles 16and 17 of the GDPR, the service provider undertakes not to disclose any personal information about the client. The client has a right of access, rectification and opposition to personal data as well as aright to data portability. The Provider undertakes to use the information collected solely for the purpose of carrying out project studies, estimates and invoices, and any other document enabling a service to be provided in compliance with the legal and regulatory obligations of the Provider. Finally, the Provider undertakes to implement the maximum measures necessary to ensure the security of the data.
I. Image rights
The service provider undertakes to respect the provisions relating to the respect of the client’s private life and to obtain, if necessary, the client’s authorisation or that of its users for the use of images in which the latter are identifiable. Unless otherwise stated, the client authorises the service provider to use the logo of the client or the company it represents and to reproduce this logo on the service provider’s website and on its commercial documents for marketing and communication purposes.
J. Dispute resolution
The parties undertake to use their best efforts to find an amicable solution to any dispute, litigation or argument that may arise in the context of their contractual relationship. In the event of a dispute, the client and the service provider shall have the possibility of having recourse to an independent mediator responsible for finding an amicable solution
K. Jurisdiction and applicable law
In the event of a dispute in France and the impossibility of an amicable agreement, the parties shall be subject to consumer law and company law. In the event of a cross-border dispute within the EU, the parties are subject to the 1980 Rome Convention and the Rome I Regulation. In the event of a dispute arising from a cross-border transaction for the provision of a service and/or sale (within the EU, except Denmark), the competent court shall be that of the service provider. This contract is therefore subject to French law. Finally, in the event of a dispute between the provider’s country of origin and an entity from a country outside the European Union, the court responsible for handling the case shall again be that of the provider.
II. SPECIFIC CONDITIONS for the rental and/or installation of equipment
A. Order
According to article I.C of the general conditions of service of Tentourage, the ordering process remains unchanged with the exception of the articles specified below.
(A) – Customer status – The customer must be a legal entity or an individual represented by a person of legal age.
(B) – Duration of hire -The start and end dates of hire are specified in the quotation.
The conditions of the order correspond to the application of the general framework explained in article I.C.2.
(A) – Standard conditions – The client undertakes to inform the service provider of any partial or complete cancellation of the service as soon as possible. Unless a specific agreement between the service provider and the client is specified in the quote, the conditions for cancellation of the rental service are as follows
- 20% of the total amount of the invoice is due by the client in the event of cancellation of part or all of the service up to 61 days before the date of the start of assembly agreed in the quote.
- 40% of the total amount of the invoice is due from the client in the event of cancellation of part or all of the service between 31 and 60 days before the start date of the installation agreed in the quote.
- 60% of the total amount of the invoice is due from the client in the event of cancellation of part or all of the service between 15 and 30 days before the start date of the assembly agreed in the quote.
- 80% of the total amount of the invoice is due by the client in the event of cancellation of part or all of the service between 8 days and 14 days before the date of the start of assembly agreed in the quote.
- The client may be invoiced for the entire service or the cancelled part of the service if the partial or complete cancellation is notified to the service provider 7 days or less before the start date of the assembly agreed in the quote
The reservation deposit paid by the client to the service provider will be refunded in part or in full, or retained depending on the above conditions.
(B) – Force majeure – In the event of force majeure, the client is not subject to the standard cancellation conditions mentioned above. Nevertheless, all the unchangeable costs mentioned in article I.C.3 and incurred by the service provider are to be borne by the client.
Unless previously agreed between the service provider and the client and included in the quotation, the payment conditions are as follows:
- A deposit of 40% of the total price of the service is requested from the client by the service provider in order to reserve the equipment listed in the signed quote.
- A second deposit of 30% of the total price of the service will be paid by the client 5 days before the agreed date of the first day of assembly to validate the arrival of the installation teams.
- The balance corresponding to the remaining 30% is due by the client at the end of the assembly and/or installation of the equipment.
B. Inventory of fixtures
At the end of the installation, an inventory of fixtures of the tent is produced by the service provider and must be signed by both parties in 2 copies. Any defect from the non-exhaustive list below: scratches, dirt, tears, etc. noted by the service provider before dismantling and which does not appear on the inventory is the responsibility of the client. If necessary, an inventory of fixtures at the end of the service is carried out on the spot and the above-mentioned defects may give rise to the declaration of a claim by the service provider to his insurer. If it is impossible to repair or return the rented equipment, it will be invoiced at its new value. If this is not the case, the client will be invoiced a fixed price for repair covering all cleaning, repair and routine maintenance operations allowing the equipment to be reused by the service provider for the benefit of other clients. If it is impossible to check the condition of the product on site (insufficient light, climatic conditions not conducive to an examination of the equipment, etc.), the service provider reserves the right to declare to its insurer a defect found after the equipment has been dismantled and returned for a thorough examination and cleaning. The service provider then has 14 working days to inform the client in writing (by e-mail or by post, dated and followed up) of the potential defects identified.
C. Conditions of installation and use of public covers: General conditions of a standard assembly
The service provider will carry out a default installation with pegging:
- on flat ground
- on soft ground (grass, earth, stabilised soil, gravel)
- without underground networks at a depth of less than 1.20 m
- without obstacles (trees or overhead networks, etc.) outside the installation perimeter defined by the service provider
Ballasting is intended to replace the use of default anchor points as mentioned above. It requires the rental, delivery and pick-up as well as the installation of removable ballasts at the customer’s expense. If the client decides to implement it himself, he must take care of the rental of the weights and their delivery by heavy goods vehicle as well as the rental of a hoisting machine and a driver who will be made available during the entire installation period for the positioning of the weights. In addition, the service provider can offer a complete service package for which he will be responsible.
If the client chooses to use wall inserts or any other supporting structure to replace the default anchor points and/or structural elements as mentioned above, he must inform the service provider of this and ensure that the surface used meets the conditions necessary for the installation of the Trellis material. For this purpose, the customer shall be provided with the necessary force values for the chosen anchor points (see article on liability for atypical assembly).
When the service provider arrives on site or during the service, if it is found that the conditions expressly requested above have not been met, the service provider reserves the right not to carry out the service and to retain the reservation deposits paid by the client, whatever method the latter has validated. Depending on this finding, the service provider may apply a surcharge based on the potential increase in labour and material required to carry out the service. These costs are invoiced at a rate of €40 excluding VAT per additional hour and per person. Finally, under no circumstances can the service provider’s liability be called into question (see Article II.B.1.).
The client must provide a 16A electrical outlet (standard electrical socket) available within 20 m of the installation area for the connection of the service provider’s tools during assembly. If the electricity is not accessible from the installation area, the client must inform the contractor in advance. If the rental of a generator is unavoidable, the costs shall be borne by the Client
D. Liability and insurance
(A) – Transfer of responsibility – Once the equipment has been installed, the provider transfers all responsibility for the equipment and the public to the client. This transfer ends upon the arrival of the service provider or the complete return of the equipment.
(B) – Supervision of the equipment – The client undertakes to ensure the supervision and protection of the equipment installed for the entire period of the service. In this respect, he undertakes to prevent any act of malice and vandalism and will be held responsible for any damage, deterioration or theft of the said equipment.
(C) – Handling of equipment – During the period of the service, the client undertakes to ensure that only Tentourage’s employees handle the equipment, unless directly requested to do so by one of the site managers or unless specifically authorised by the service provider in writing or verbally. Only during extraordinary climatic events (see Article I.D.2) or during a fire, and only upon consultation with the service provider insofar as it is impossible for the latter to go to the site immediately, may the client proceed, in particular, with the re-tensioning of the ropes or the displacement of are movable pole if this proves to be indispensable. The client may also request the permanent presence of a technician on site, during the operation, to ensure the maintenance of the goods and the related security (excluding guarding). If retained, this permanent presence will be invoiced to the client at a rate of 250 € excluding VAT per day of use and per technician mobilised, excluding travel, catering and accommodation costs. The service provider reserves the right to require the presence of one or more technicians during the operation. If the client wishes to maintain the event in spite of non-propitious conditions, the service provider reserves the right to require the presence of one or more technicians during the operation in order to allow the structures to be maintained.
(D) – Risks and bad weather – In accordance with CTS regulations, the client undertakes to respect the evacuation of users if the conditions of use mentioned in article I.D.2 are met.
(E) – Atypical assemblies and installations – If the client chooses to carry out an atypical installation (excluding ballasting or staking), the client undertakes to comply with the value and safety conditions described in the assembly calculation notes provided by the service provider. In the event that the client does not respect these constraints, the service provider cannot be held responsible in the event of damage or loss.
(A) – Equipment insurance -It is the client’s responsibility to insure the equipment against the ftand damage with the insurer of his choice. The optional service of “on-site permanence” does not release him from this obligation. The service provider may request, on the day of assembly, the presentation of a certificate of insurance from the client. In the event of the absence of insurance or of non-compliance with its conditions of application, the service provider may refuse to provide the service and may choose to retain the reservation deposit paid by the client. If the client is unable to insure the equipment under the conditions mentioned above, he may request the service provider to complete the service by extending the service provider’s insurance, at the client’s expense.
(B) – Civil liability insurance – The client must ensure that his civil liability insurance is valid for the entire duration of the service.
E. Breakdown of equipment
In the event of the installation of faulty equipment by the service provider, noted by the client before or during the service, the latter shall inform the service provider as soon as possible, who shall undertake, at his own expense, to replace the equipment as soon as possible. In the event that the replacement is not possible due to a shortage, the service provider will deduct the product from the invoice. In the event that the equipment is damaged accidentally or voluntarily by a third party or the client, before or during the period of use of the said equipment, the repair work is at the client’s expense and may give rise to a claim against the provider’s insurer. In this context, the client undertakes to comply with article D.1.c.
F. On-site maintenance
If the client decides to request the presence of a maintenance technician, the service provider must be informed at least one week before the beginning of the period of use of the equipment by the client, in order to be able to provide this additional service. After this period, the service provider has the right to refuse this service due to a lack of qualified personnel or to apply an increase of20% on the daily maintenance rate mentioned above.
G. Conditions of installation and use of the material from the "Extras".
All rates for our services and materials are available on request or in our catalogues. These rates may vary according to inflation and suppliers at the time of ordering.
The client undertakes to ensure the security of the equipment either by guarding it or by locking it up at night or when the equipment is not under surveillance.
The client must then ensure that the order is appropriate for his uses and the regulations in force forhis event. Finally, any movement of these sails must be validated with the service provider.
(A) – Electrical installation -Any modification of the electrical installation plan set up by the supplier must be validated in writing (email or letter) by the latter. In the case of an event attended by the public, the client undertakes to ensure that any modification to the installation is carried out by a person holding appropriate electrical clearance. During a private event, if the client intervenes or modifies the electrical installation in place, he/she takes full responsibility. Finally, under no circumstances can the service provider be held responsible for any damage or loss due to the client’s electrical modifications. Finally, the service provider does not supply, unless specifically requested, an electrical cabinet for the connection of electrical equipment.
(B) – Self-contained emergency lighting units -The service provider provides the client with the emergency lighting units, but it is the client’s responsibility to appoint a qualified electrician to connect them. The same applies to all other types of lighting offered for hire by the service provider and requested by the client. All other equipment (sound system, kitchen equipment, etc.) must be connected to a separate power supply.
(C) – Electrical power supply and stage equipment – The client undertakes to use an exclusive electrical power supply for the equipment ordered.
In the case of a floor installation, the client must provide the service provider with information on the type of floor, in particular its slope, in order to define the exact type and cost of installation(using measurements, photos and videos). If the ground is not perfectly flat, a technical site visit is then proposed. Finally, if the information provided by the client does not conform to the ground, the service provider has the right to apply Article II. C. 4.
In the case of the rental of heating equipment (heaters or heated parasols), the service provider shall provide or identify a specific location in advance to avoid any risk of damage to the equipment entrusted to him. In the context of events open to the public, any gas-fired heating system present under a CTS must be examined by a safety commission. The client must not under any circumstances change the location of the heat sources without notifying the service provider. The client is reminded that in the event of snowfall, an electric fan heater must be installed continuously until the end of the snowfall to ensure a temperature of 15°C inside the structure to ensure that the snow melts completely. Finally, any damage to the heating equipment is at the customer’s expense. The supply of electricity, gas or fuel oil for the said appliances is the responsibility of the client. The service provider undertakes to provide the client with information on the supply requirements of the said equipment.